Our Quality Management System enables us to identify, measure, control and improve the various core business processes leading to improved business performance and the standard of quality required by our clients.
Quality and the culture it fosters is now an integral part of our business model and with the current challenges facing the industry it enables us to offer our customers the best possible cost effective solutions to their constantly changing service requirements.
Our Quality management System is certified to ISO 9001:2008 and is subject to independent audit by certification body BSI.
Quality Policy & Objectives
Our commitment to continual improvement and our goal of meeting and exceeding our customer expectations is reflected in the company’s Quality Management System (QMS) which enables us to identify, measure, control and improve the various core business processes leading to improved business performance and the standard of quality required by our clients.
Ever since the company received its initial ISO 9001 certification the benefits of having an accredited Quality Management System in place were obvious. Continual improvement while striving for excellence in service quality and performance are now part of everyday life at DSL Thailand.
Customer satisfaction levels and positive feedback on our QMS had been so favorable that senior management led the push to have our existing Safety and Environmental Management Systems brought into line with the relevant international standards with the goal of achieving accreditation for all three of our management systems.
Last year that goal became a reality and we are now able to provide our customers substantial benefits in business performance and service quality second to none in the industry.